Sunday, July 24, 2005

Paper can't even be literate on Web site

Trying to set up an account to view the Times Free Press Web site for a friend who is also a subscriber to the "news"paper, I filled in all the information and clicked "register."
This is the wording on the page that popped up:
No active Subscription was not found based on the information you supplied.
Please contact Customer Service at 423-757-6262
I called the number given, got a "Jeffry" (phoneticized), told him the situation and he said, "....(pause) I don't really know anything about the Web site."
Typically, the communications medium doesn't communicate to its employees the information it tells customers and would-be customers the employees have.
I told "Jeffry" what the Web page said, but realized it would gain nothing, and I backed up, verified instead the correct name on the subscription list, and tried again.
This time the message said,
No active Subscription was not found based on the information you supplied.
Please contact Customer Service at 423-757-6262
Is there too harsh a term for such stupidities?

2 comments:

  1. eileen sullivan8:03 PM

    NO, there's no term too harsh for such stupidities. Come on, Mr. Morrison, let's HEAR IT !!!!!!

    ReplyDelete
  2. thank you! That looks like a great resource

    ReplyDelete